All refund processes will be handled manually by us.
The refund process is initiated after the event end date.
NOTE: If you'd like to issue a refund after your payout is initiated, you'll need to do so offline using an agreed upon method between yourself and the attendee. Simply send us proof of the refund issued (scanned check image, official transfer slip from bank, etc.), and we'll add a fee credit to your account to put towards your next future payout or invoice.